Our Cancellation and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Policy at any time.
I. NO CANCELLATIONS OR REFUNDS
As we are selling downloadable or digital products, our general policy is your purchase will be considered as final and you will not be able to cancel the purchase or receive a refund of your payment at any time. We shall not be liable for any loss or liability resulting from stoppage/interruption of services due to regular maintenance, server issues, etc. The product will be delivered electronically via e-mail as download links or calendar invites. No tangible/physical copies will be delivered via postal mail for non-exclusive rights licenses.
In a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email sanket@growthicle.com. We will refund you back in the following circumstances:
- If there is duplicate payment was made due to a technical glitch, or any other error;
- Promised otherwise while making a sale of the products.
Refund will be made at our sole discretion. In case of multiple purchases or duplicate payments, we shall refund 80% of the payment amount of the duplicate order(s).
Chargeback & Dispute:
In case of a dispute, we always request our customers to resolve the issue/dispute by contacting us. However, we will disable the customer account if they raise any kind of dispute with the banks/payment partners for any transaction and their account will be reactivated after resolving the dispute. In this case, we have the right to discontinue/suspend or disable the discount/freebies/gift/cashbacks or store credits (other than refund credits) or anything provided to the customer free of cost.
In the event, any chargeback/dispute will be filed by you by mistake, you need to contact the respective bank/payment partner for withdrawing the same, your account will be reactivated after resolving the dispute. We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem. We take our customer’s feedback very seriously and use it to constantly improve our products and quality of service.
II. METHODS OF PAYMENT
We will refund your amount to the original payment method, once it has been processed.
III. REFUND CYCLE
The complete refund process normally takes about 5-15 working days from the date of confirmation of the refund.